Bermer Stores

Privacy Policy

Last updated: May 18, 2026

This Privacy Policy explains how Bermer Software Pvt Ltd collects, uses, stores, and shares information when you use the Bermer Stores mobile app or customer web experience. Bermer Stores helps customers discover nearby stores, browse products, manage carts, place orders, choose delivery addresses, receive order updates, and track deliveries.

Information We Collect

• Account and contact information, such as your name, mobile number, OTP login details, account identifiers, session tokens, and optional profile details.
• Shopping and order information, such as cart items, product selections, customization notes, store selections, order history, order status, support records, and customer feedback or reviews.
• Delivery and location information, such as saved delivery addresses, approximate or precise location used to find nearby stores, delivery distance, order destination, and delivery tracking details for active orders.
• Notification and device information, including push notification tokens, device identifiers generated by the app, operating system, app version, browser details, and diagnostic events used to keep the service reliable.
• Voice search, media, and file-access information where you allow it, such as microphone or speech recognition input for search and photo library access when saving or viewing store and product images.
• Payment and settlement-related information where supported by the service, such as payment status, transaction identifiers, refund status, and records needed to complete orders and resolve disputes. We do not store full card numbers in the app.
• Support communications and operational records when you contact us or when platform administrators help resolve account, store, order, delivery, payment, safety, or compliance issues.

How We Use Information

• To create, verify, and secure customer accounts.
• To show nearby stores, product catalogs, prices, availability, delivery options, and customer preferences.
• To process carts, orders, delivery addresses, payments, refunds, support requests, and order lifecycle updates.
• To show active order and delivery status to the relevant customer, store, rider, delivery network, and platform operations users.
• To send OTP, order, delivery, support, safety, and service notifications.
• To detect, prevent, and investigate misuse, fraud, unauthorized access, policy violations, safety incidents, or technical issues.
• To maintain, debug, secure, and improve Bermer Stores and the Bermer platform.

Location Data

Bermer Stores may use location permissions to find nearby stores, estimate delivery availability, prefill or validate delivery addresses, calculate distance, and support active delivery tracking. Location is used only when you grant permission or enter an address. You can turn off location permissions in your device or browser settings, but some nearby-store, address, and delivery features may not work as expected.

Sharing of Information

We do not sell your personal information. We may share information only as needed for the service, including with:

• Stores, riders, delivery networks, and platform operations users who need customer, order, address, or delivery status information for an active workflow.
• Service providers that help us host infrastructure, send OTPs and notifications, provide maps, store files, process analytics, maintain security, process payments, or provide customer support.
• Government, law enforcement, regulators, courts, or other parties when required by law or to protect rights, safety, and platform integrity.

Retention

We keep information for as long as needed to provide Bermer Stores, maintain operational and financial records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. You may request account or data deletion, subject to records we must retain for legal, safety, security, payment, tax, or dispute-resolution reasons.

Your Choices

• You can update certain account, address, preference, and notification information in the app where those controls are available.
• You can disable push notifications, microphone access, media access, or location permissions from your device or browser settings.
• You can request access, correction, deletion, or support for your data by contacting us.

Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No internet or mobile service can be guaranteed to be completely secure, so please keep your device, OTPs, and account access safe.

Children

Bermer Stores is intended for general shopping by users who can lawfully use the service and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date.